Customer Service

    
Unless otherwise noted on the product page, all orders are shipped within 48 hours.

Shipping & Delivery

At Bumble Baby, we do our best to recycle and conserve the Earth's resources. We often ship orders in previously-used boxes (such as those sent to us by manufacturers or packaging from household items). Please do not be alarmed if you see the name of another company on our shipping box - you will know that it is from us by the return address printed on the attached shipping label. If you would prefer for your order to be shipped in a brand new box, please send us a message after you place your order and we will be happy to accomodate your request.


 
SHIPPING WITHIN CANADA
Unfortunately, Canada Post does charge us for shipping, and so we must charge our customers a small shipping fee to compensate for this. We offer a flat rate shipping fee of $9.95 on all Canadian orders valued below $150 (before taxes and shipping).  In some cases it may be possible to ship very small items as lettermail for about $3. We will notify you if this is an option for your order.  All orders are shipped with Canada Post and include a tracking number as well as shipping insurance.  

 

We offer a flat rate shipping charge of $9.95 to Canadian customers.  Shipping is free on all Canadian orders of $150 or more!

 

*In very rare cases, additional shipping charges may apply to oversized/overweight orders, or to orders shipped to remote locations. You will be notified in advance if this is the case, and given the option to pay the additional fee or to cancel your order.*

 

 

SHIPPING TO THE UNITED STATES
We offer a flat rate shipping fee of $19.95 on all U.S. orders, and free shipping on orders over $300.  All orders are shipped with Canada Post.  US customers are responsible for all duties and taxes encountered at customs (if any). Bumble Baby is not responsible for any lost or damaged items during the shipping process.

 

We offer a flat rate shipping charge of $19.95 to U.S. customers.  Shipping is free on all U.S. orders of $300 or more!

 

*In very rare cases, additional shipping charges may apply to oversized/overweight orders, or to orders shipped to remote locations. You will be notified in advance if this is the case, and given the option to pay the additional fee or to cancel your order.*

 

INTERNATIONAL SHIPPING
We now offer international shipping! If you are a customer outside Canada or the U.S., please contact us prior to ordering for a custom shipping quote.

 

* All shipping prices are in Canadian dollars

 

 

Returns & Replacements**
 
Satisfaction is a high priority at Bumble Baby.  We are proud to guarantee all of our products.  If you are not completely satisfied with your purchase, you may return unworn/unwashed/unused items within 30 days of purchase in their original packaging, including all tags for a prompt refund or exchange.  Customers are responsible for any return shipping fees. In the case of returns, original shipping charges will not be refunded, and actual shipping fees will be deducted from the refund amount. For example, if we paid $10 to ship your package, we will refund your original purchase price minus the $10 shipping charge.  This policy also applies to free shipping orders (resulting from promotional offers or orders over $150). In these cases, customers will be provided with proof of actual shipping fees upon request.

 

If an item is returned with missing packaging and/or tags, we will charge a 25% restocking fee. Please understand that items returned in such condition cannot be resold as new, and the 25% restocking fee compensates for this loss. Returns of worn or washed items will not be honoured.

 

***Please note that by law we are unable to accept returns or exchanges on mattresses that have been removed from their packaging. All mattresses returned for refund or exchange must be in their original sealed plastic packaging. Exceptions may apply in the case of manufacturer's defects - these will be handled on a case-by-case basis.***

 

 

Ordering
 
Your order can be placed 24/7 by ordering through our website. Online ordering is simple and convenient; just browse our selection, click the "Add to Cart" next to the item you desire, and follow the online instructions.

If you prefer to place your order via email, please contact us at sales@bumble-baby.com.  Include your order, address and phone number.  We will then contact you with your total, including any shipping charges.

 

Payment, Pricing & Promotions

 

The most secure way to pay is through Paypal.  We also accept payments through Visa, Mastercard, American Express, and Discover.  If you wish to pay by credit card, simply choose Paypal as your payment method (you DO NOT need a Paypal account fo this option) - You will be given the option to pay "as a guest".  Simply choose this option and Paypal will guide you through the process. 

 

ALL PRICES ARE IN CANADIAN DOLLARS. 

 

Viewing Orders

 

If you would like to know the status of an order, please contact us at sales@bumble-baby.com.

 

Privacy & Security
 
At Bumble Baby, your privacy is our priority.  Your information, including name, address, telephone number, email and credit card information will NEVER be passed on to any third party or used for third party solicitation. We collect email addresses, phone numbers and mailing addresses for the sole purpose of fulfilling orders. We will not call you unless we require additional information to complete your order.

Toronto's #1 Source for Cloth Diapers and all other baby needs. We deliver in Toronto, throughout Canada and the US, and now worldwide!